FAQ

Subscriptions

To make any changes: Log into your account.
If you haven’t created an account yet, create one with the email account you used when you placed your order.
Once logged in, you can make changes to your delivery frequency, payment method, pause or cancel your account.
For assistance or any other changes, please contact subscriptions@bumpngrind.co.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping & Delivery

Delivery
Silver Spring & Tacoma Park = Free!
DC & Montgomery County = $5

Shipping
2 bags of coffee = $5
6 records = $5
Anything more = Free!

We can ship to virtually any address in the world. Contact Us for international orders. We use USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and will cost more. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.